Refund policy

Effective Date: May 14, 2026

Thank you for shopping at Princess Playhomes. We want you to feel confident when shopping with us. This Return & Refund Policy explains how returns, exchanges, and refunds are handled.

1. Return Window

We accept eligible returns within 30 days after delivery.

To be eligible for a return, your item must meet the conditions listed in this policy.

Return requests made after 30 days from the delivery date may not be accepted.

2. Return Eligibility

To qualify for a return, items must be:

Unused
Unworn
Unwashed
Undamaged
Free from stains, odors, makeup, perfume, pet hair, or signs of wear
Returned in the original packaging
Returned with tags attached, where applicable
Accompanied by proof of purchase or order number

Princess Playhomes reserves the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

The following items may not be eligible for return:

Final sale items
Gift cards
Items marked as non-returnable
Worn, washed, damaged, altered, or used items
Items without original tags or packaging
Intimate or hygiene-sensitive items
Swimwear without original hygiene liners or tags
Items returned after the return window has expired

4. How to Request a Return

To request a return, please contact us at:

Email: info@info@princessplayhomes.com

Please include:

Your order number
Your full name
The email address used at checkout
The item you want to return
The reason for the return
Photos, if the item is damaged, defective, or incorrect

Please do not send items back without contacting us first. Returns sent without prior approval may not be accepted.

5. Return Shipping Costs

If the return is caused by a damaged, defective, or incorrect item sent by us, we will help resolve the issue.

If the return is due to personal preference, wrong size selection, change of mind, or ordering the wrong item, the customer is responsible for return shipping costs.

Original shipping fees, if any, are non-refundable unless the return is due to our error.

6. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at info@princessplayhomes.com.

Please include clear photos of the item, packaging, shipping label, and a description of the issue.

After reviewing your request, we will provide a suitable solution, which may include replacement, return instructions, or refund approval.

7. Exchanges

We may offer exchanges depending on product availability.

If the item you want is out of stock, you may return the eligible item for a refund and place a new order.

8. Refund Processing

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method.

Please allow several business days for your bank, credit card provider, or payment service to process the refund.

9. Late or Missing Refunds

If you have not received your refund after approval, please first check your bank account or payment provider.

Then contact your credit card company or bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us at info@princessplayhomes.com.

10. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

If your order has already been processed, packed, or shipped, we may not be able to cancel it.

11. Contact Us

For return or refund questions, please contact:

Princess Playhomes
125 Sussex Dr, Athens, GA 30606, United States
Email: info@princessplayhomes.com
Phone: +1 336-800-3165